Hello @user_a0350f Thank you for reaching out to us for help with the high statement balance. It's our pleasure to help and ensure your account is accurate. When I see an account balance that is not the expected balance I look first for any previous balances listed to make sure that my payment was received and to see if there were any credits applied. You can visit https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill for help with viewing previous statements to make sure payments were received.
Do you show any previous balances listed? On page three of the statement are any one-time fees or service fees listed?
Is this your first statement after opening an account with Xfinity? If so, you may see prorated charges on the account since we process billing about a month in advance.
XfinityPaula
Official Employee
•
1.4K Messages
2 years ago
Hello @user_a0350f Thank you for reaching out to us for help with the high statement balance. It's our pleasure to help and ensure your account is accurate. When I see an account balance that is not the expected balance I look first for any previous balances listed to make sure that my payment was received and to see if there were any credits applied. You can visit https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill for help with viewing previous statements to make sure payments were received.
Do you show any previous balances listed? On page three of the statement are any one-time fees or service fees listed?
Is this your first statement after opening an account with Xfinity? If so, you may see prorated charges on the account since we process billing about a month in advance.
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