1 Message
Billing increased
Hey, I missed a payment a while ago and then re set up autopay but my bill keeps increasing saying i payed it late even though the due date hasn't even arrived yet, im so confused
1 Message
Hey, I missed a payment a while ago and then re set up autopay but my bill keeps increasing saying i payed it late even though the due date hasn't even arrived yet, im so confused
XfinityBradM
Official Employee
•
595 Messages
15 days ago
@CandyToddy That would definitely be confusing getting conflicting information like that! I would be scratching my head trying to figure it out so long I wouldn't have any hair left. Our team can get this billing concern of yours ironed out. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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