Visitor
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1 Message
Billing Increase
Hello,
I'm trying to get in touch with billing to understand why my bill went up $40 last month. I will move to another internet provider if I can't get it back to the price I was paying before. Thank you!
Visitor
•
1 Message
Hello,
I'm trying to get in touch with billing to understand why my bill went up $40 last month. I will move to another internet provider if I can't get it back to the price I was paying before. Thank you!
XfinityDuron
Official Employee
•
1.1K Messages
9 hours ago
Hello, I do hope you are having a great day. It sounds like there's a great chance that your current promotion has expired. I will be more than happy to see if there are some current ones available to help with your billing. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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