Billing Increase

Hi, recently in the past couple of months, my bill has increased from $55/mo to $65/mo. I have received no explanation or advanced warning. Please let me know what I his increase is due to & please provide a refund for the excess billing if this is a mistake. I would have liked the option to opt out had I known the rate would be increasing. Please let me know if this can be corrected. Thank you!

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XfinityOrlandoM

Official Employee

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2.8K Messages

11 hours ago

@user_00dq4r

Thanks for reaching out to us, A great tool to use is our Xfinity app as you can review the last 12 months of detailed billing statements to see what changes occurred to have your bill increase.

I will also be happy to assist you to see what changes have occurred, all you have to do is send me a direct message including your first and last name and complete service address.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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Billing

user_00dq4r

Billing Increase

XfinityOrlandoM

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