Billing Increase?

The most likely cause is that your package promotional price has expired.  You should call and as for retention, and have them find a new promotion that fits your budget.  Take note of when the new pricing expires, so that you know to renew it before it expires.  

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. You will be assisted by a rep right here on these public help forums.

Greetings, @jf5623! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these billing changes. You have definitely come to the right place for assistance.

If you were on a promotion that has recently expired, that would explain a change in rate. You can check page 3 of your most recent billing statement from before the change occurred, and it should give you the exact date when your promotion was set to expire. The great thing is, that can easily be corrected by finding a new promotion.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

It was a pleasure, @jf5623 working with you in private and getting you taken care of. We do appreciate you and your business!-Richard