Jaywurz5902's profile

New Poster

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1 Message

Fri, Aug 7, 2020 4:00 PM

Billing increase

My bill is almost a car payment and I have called 3 times and received no help in lowering it - I can switch to another provider with more channels for 1/2 the cost. Has anyone had any luck getting a lower bill? Can I switch to the Triple Play promotion? I have been a customer 15+ years and not getting any help. Also - how do you reach a manager/supervisor who may be able to do more?

Responses

ComcastMartin

Official Employee

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2.4K Messages

9 m ago

Hello @Jaywurz5902.

 

I would love to help you out and take a look at your billing and services. 

 

Can you please private message me your full name? Thank you so much for your loyalty as a long term customer and for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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3 Messages

9 m ago

Having the same problem, post how it goes, i posted below the same problem after 22 years of service.

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