Visitor
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6 Messages
Billing help
Ordered cable box never activated it/hooked it up Tried to return for weeks no one would help finally drove to another state to send it back UPS Now being billed for cable service i never used/activated $128 im on fixed income senior about ready to file complaints with FCC BBB and anyone else i can file with! “Chat “ agents just keep trying to sell me NEW plan! Wont fix bogus charges
EG
Expert
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112.5K Messages
2 days ago
The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcus
Official Employee
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1.7K Messages
2 days ago
user_79yfxd thank you for using the Xfinity Community Forums page to reach out today. I understand that you would like assistance with your billing, and I am happy to help. When you returned your equipment, did you also contact us to remove the service associated with it? If not, this would explain why you were still charged.
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