1 Message
Billing help!
Recently have gotten behind on bills and need to set up a payment plan of sorts as to no longer get behind. nearly impossible to speak to agent so I’m sending it here.
1 Message
Recently have gotten behind on bills and need to set up a payment plan of sorts as to no longer get behind. nearly impossible to speak to agent so I’m sending it here.
Accepted Solution
XfinityJamesC
Official Employee
•
2.2K Messages
10 months ago
Greetings, @user_lha7um! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about setting up a payment plan. You have definitely come to the right place for assistance.
I really appreciate your efforts to stay on top of things. Due to privacy and security concerns, payment arrangements are now handled as a self-service function through the Xfinity Assistant online and through the Xfinity App. You can find more details about how to set this up here: https://www.xfinity.com/support/articles/set-up-payment-arrangement
Please let us know if you experience any issues, or if you want to confirm the payment arrangement has been placed, and we will look into this for you.
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user_1sha3z
2 Messages
5 months ago
Hello, I have gotten a bill that isn't mine. I am currently set up for internet through Xfinity and have been enrolled in autopay for a couple of years. I received a notice last week that I now have an unpaid $217 bill that I see no record of and isn't mine. I have tried using Xfinity assistant and calling with no luck. Can I get someone to help please?
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