billing help needed

hi i need help with my bill since ive been out of contract well over a yr or two my bill has skyrocketed to unsustainable amount. im looking to get some kind of retention help and get my bill hopefully reduced by 50% or at least 100 less then i pay now. i was going to try the direct messaging thing but i dont seem to have that option anymore and the two reps who helped me in the past i dont think are still employees

Responses

XfinityDena

Official Employee

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3.2K Messages

2 years ago

Thank you for reaching out today and choosing Comcast as your provider. I understand how frustrating rising bills can be. Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promotions available for your account. You can also set up the services directly from the website. I am just the person to pull up your account and review your account and promotions available with you.

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

6

DRSQUBA

Regular Visitor

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14 Messages

@XfinityDena i did as you instructed

2 years ago

0

XfinitySheila

Official Employee

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1.1K Messages

Gotcha, is it prompting you to allow the device to connect via bluetooth?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

DRSQUBA

Regular Visitor

•

14 Messages

no it is not asking that it just shows check marks

2 years ago

0

XfinitySheila

Official Employee

•

1.1K Messages

Hey Stephen! Please disregard the message sent. I am happy to assist with your request for more affordable services. I know how important it is that we get you on a plan that meets both your service and pricing needs. To ensure I got it right, you would like to a lower rate for the same services, including Netflix and HBO. Would you like to keep MGM as well?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

DRSQUBA

Regular Visitor

•

14 Messages

i wish to keep amc+ hbo max and netflix uhd i do not want mgm i also wish to keep my boxes and my 4k dvr service the only other thing is under my plan it shows me as supposedly having 3 gateways when i only have one gateway

2 years ago

0

Billing

DRSQUBA

billing help needed

XfinityDena

DRSQUBA

XfinitySheila

DRSQUBA

XfinitySheila

DRSQUBA

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