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Saturday, August 31st, 2024 12:44 AM

Billing hcharge

HEllo,

I didn't find direct message in the page. So sharing my issue in here.  I was charged $307.61 for the month of July. i can understand $45 was for the regular charges while $259.85 is for the international service. This charge doesn't make sense. I neeed help to look after this charge earliest possible.

Thanks!

Official Employee

 • 

1.4K Messages

2 months ago

@user_oxdptg

 

As a customer myself I would not be happy if I was charged more for my services than I was aware. This link https://www.xfinity.com/apps that's great information on how you can view your bill to see what the charge is are in relation to, if you go to manage billing view detailed bill you can view the last few months of your bills to see what's changed to add that charge

 

If these charges are in regards to your Xfinity mobile plan this link https://www.xfinity.com/mobile/my-account/international has great information about those charges and the plan to get set up to avoid those charges

 

this is in regards to your Xfinity landline service this link https://www.xfinity.com/international-voice also has great information on how those charges come about what plans we have to avoid those charges

 

let me know if this information was helpful

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