Visitor
•
1 Message
Billing from deceased account transferred to me and we weren't married
My fiancee was an account holder with an unpaid balance when he passed away last month due to complications of a lengthy illness. I want to shut down his account and profile online completely and sent in a copy of his death certificate and they disconnected his services but are still trying to stick me with that unpaid balance...WHICH I AM NOT PAYING. Not only that but automatic payments were connected to his account and with the turmoil of his passing I forgot and they took money out of my checking account which [Edited: "Language"] me over big time with my other bills.I opened an account in my name and will pay my bill accordingly but 2 things: I want his profile completely shut down and I want my money back. And do you think I could speak to a live agent or get a return email? It's just too much...I want things made right.
Responses
XfinityAaron
Official Employee
•
189 Messages
2 m ago
Hello @user_03d117. I am very sorry to hear about your fiancee and my sincerest condolences. I have lost people close to me and it is never easy. It is always very sad and stressful to me. I would love to assist you with getting this all straightened out. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the direct message icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
4
0