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Visitor

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1 Message

Tue, Aug 3, 2021 8:54 PM

Billing from deceased account transferred to me and we weren't married

My fiancee was an account holder with an unpaid balance when he passed away last month due to complications of a lengthy illness. I want to shut down his account and profile online completely and sent in a copy of his death certificate and they disconnected his services but are still trying to stick me with that unpaid balance...WHICH I AM NOT PAYING. Not only that but automatic payments were connected to his account and with the turmoil of his passing I forgot and they took money out of my checking account which [Edited: "Language"] me over big time with my other bills.I opened an account in my name and will pay my bill accordingly but 2 things: I want his profile completely shut down and I want my money back. And do you think I could speak to a live agent or get a return email? It's just too much...I want things made right.

Responses

Official Employee

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189 Messages

2 m ago

Hello @user_03d117. I am very sorry to hear about your fiancee and my sincerest condolences. I have lost people close to me and it is never easy. It is always very sad and stressful to me. I would love to assist you with getting this all straightened out. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

 

Here are detailed steps to direct message us:  

 • Click "Sign In" if necessary 

 • Click the direct message icon

 • Click the "New message" (pencil and paper) icon 

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

 • Type your message in the text area near the bottom of the window 

 • Press Enter to send your message 

Visitor

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3 Messages

@XfinityAaron I’m not sure how to directly contact you I’ve tried everything…😭

Official Employee

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199 Messages

Hello, @user_e6a8a7. Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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3 Messages

I still cannot figure

Official Employee

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2.7K Messages

Hi, user_e6a8a7. I have replied to your direct message. It did come through successfully. We can continue communicating there. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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