Billing for Technician

My November bill has a $100 charge labeled as TV. Visit. The technician came out because the connection wasn't working on any device. After troubleshooting through chat in the app it was determined that there was a signal issue nearby and a technician was needed. He came out and walked around outside and left. Please reverse the $100 fee as it was determined to be a signal issue nearby.

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XfinityOrlandoM

Official Employee

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2.8K Messages

12 hours ago

@user_7b9496

Thanks for reaching out to us we do apologize for any inconvenience for being charged for the technician visit. Go ahead and send me a direct message including your first and last name and complete service address.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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user_7b9496

Visitor

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8 Messages

Sent the info.Thanks for the quick response

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12 hours ago

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XfinityOrlandoM

Official Employee

•

2.8K Messages

11 hours ago

Thanks for reaching out to us, I'm glad we got your concern resolved on the tech visit charge.

Feel free to reach out to us anytime and thanks for being the best part of Xfinity

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Billing

user_7b9496

Billing for Technician

XfinityOrlandoM

user_7b9496

XfinityOrlandoM

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