Visitor
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3 Messages
billing for install
i already have xfinity on at our sober house rental. the guys were blowing thru the data of 1.2 tb so i swtiched to an unlimited plan. i asked on chat if i would e charged another install fee as we already have xffinity installe. later half an hour of fluffing around i got no answer and hung up. now i see this month has a $100 install fee. i could have switched to att and paid no install, same price, same speed and data limits. please reove this charge or ill move all our rentsls to to att thank you
XfinityThomasA
Official Employee
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3K Messages
12 hours ago
Hello, and thank you for reaching out to us here for help. You've reached the right place. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
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