paula25choc's profile

Regular Visitor

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3 Messages

Mon, Aug 24, 2020 9:00 AM

Billing for equipment I did not approve for

I am being billed for Internet/voice equipment rental I don't have a DVR service.  We did not order any voice equipment and who authorized this service? Account # and when was this added to the bill?

Responses

ComcastMartin

Official Employee

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2.4K Messages

8 m ago

Hi there, @paula25choc

I want to help by looking into your equipment and bill to see what I can do. 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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7 Messages

8 m ago

That is the money charge for your modem. What ever services you get (TV, Internet Phone) runs through it.

Regular Visitor

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3 Messages

8 m ago

I was just asking about the equipment we don't have, we don't have a voice control/DVD. I think it was Anna I was talking to and she said our equipment was out of date and she explained the options and could get a new box/voice control DVR so we are trying and debating on it. I am on disability and the computer helps me a lot. Thank you.

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