Regular Visitor
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3 Messages
Billing for equipment I did not approve for
I am being billed for Internet/voice equipment rental I don't have a DVR service. We did not order any voice equipment and who authorized this service? Account #
Regular Visitor
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3 Messages
I am being billed for Internet/voice equipment rental I don't have a DVR service. We did not order any voice equipment and who authorized this service? Account #
CCMartin
Gold Problem Solver
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2.9K Messages
5 years ago
Hi there, @paula25choc.
I want to help by looking into your equipment and bill to see what I can do.
Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
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Cableornot
New Poster
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7 Messages
5 years ago
That is the money charge for your modem. What ever services you get (TV, Internet Phone) runs through it.
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paula25choc
Regular Visitor
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3 Messages
5 years ago
I was just asking about the equipment we don't have, we don't have a voice control/DVD. I think it was Anna I was talking to and she said our equipment was out of date and she explained the options and could get a new box/voice control DVR so we are trying and debating on it. I am on disability and the computer helps me a lot. Thank you.
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