Visitor
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3 Messages
Billing following cancellation
I put in a request to cancel my internet service on 8/22/2021. I was in here earlier this week because I got another billing for September. However m, after going through my records, I realised I was charged on 8/23/2021 anyway. I already moved and do not even use the internet anyway so why was I charged on the 23rd?
rednorsk
New Poster
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2 Messages
5 years ago
If you mean you were charged for just the day of August 23rd: you will typically continue to be billed until you return (and they have received) your equipment. I have also been told that they need 24 hours notice to cancel service. (Most services require that, not just Xfinity.) It doesn't matter if you used the service or not. (i.e. you're still charged for your normal billing cycle even on days you're home/not using it.) If you're saying that they billed you for August 23 and going forward (as in an entire Aug-Sept billing cycle) that's a different story. I'm not an Xfinity employee, so my input is based solely on my own prior experience. Hope it helps.
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