Visitor
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1 Message
Billing - False Advertising and Fraud and no one will answer the phone
We had Comcast years ago. We recently moved in Comcast was the only available option for internet. I now remember why we got rid of Comcast the last time. We signed up for a plan that guaranteed $55 per month with no fee for the modem. I received my first bill which is for 30 days included a modem fee and is nearly $100. I have wasted over 2 hours attempting to get a live person on the phone.
Now this could easily be an error on the company's part and we could rectify that were I able to speak with someone, but clearly Comcast does not care to address such issues so I will therefore treat this as an issue of false advertising and fraud. This act of fraud will be reported to the Commonwealth's Attorney's Office as well the Better Business Bureau and the Virginia State Corporation Commission.
XfinityJoe
Official Employee
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838 Messages
2 days ago
Thank you for your question @user_6nf3kn I apologize for the frustrating experience. We would be happy to look into things with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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