Billing Extension Help

Hello,

I spoke with an agent last night about extending my payment arrangement. They said that they had set it up for me and that I could pay next week. However, the payment still tried to come out today and the extension they promised they put in was never set up!! I do not have the funds right now as I do not get paid until next week. Why say that they set up the arrangement when they never did? What should I do in this situation? I work from home and need the internet so I can keep my job and make money.

Rachel

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XfinityOrlandoM

Official Employee

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3.2K Messages

2 hours ago

@user_c453d1

Thanks for reaching out to us, we do apologize for any inconvenience and would like to look into this and see how we can get this resolved for you.

To get started please send me a direct message including your first and last name and complete service address

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user_c453d1

Billing Extension Help

XfinityOrlandoM

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