Billing Escalation

Hi, thank you for responding. I have a full account of what happened, screenshots included. I did not think you wanted me to post it in detail in this forum, but I can, just let me know. Was escalated to a supervisor. I have her email, she emailed me while we were still on the phone. But she has not followed through since 9/29/2026 even though she said it would take 24-48 hours. She escalated me higher, she told me. I keep getting a charge for Hallmark movie channel purchase on my Flex Box which I canceled on May 1st, and I have been calling Xfinity every month since then. I keep getting credits of the charge AFTER LENGTHY CONVERSATIONS with customer service, but no resolve. I just had a credit 10/15/206 for my last bill I paid, then 2 days rolls by 10/17/2026 -a new bills comes out-- and here we are again. With over 20 years of doing business with you, through your company name changes and all, this is beyond ridiculous! 

@user_zf0dja, I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.