Visitor
•
1 Message
Billing escalation
I need assistance escalating a billing dispute involving a rate confirmed by multiple representatives and a supervisor
Visitor
•
1 Message
I need assistance escalating a billing dispute involving a rate confirmed by multiple representatives and a supervisor
XfinityLinda
Official Employee
•
2.8K Messages
6 days ago
Thanks for meeting us here in our community about a billing concern, @user_mzad33. We'll gladly review your concerns. Please send us a Direct Message with the details, your name, and complete service address. We look forward to hearing from you.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
0
0