Visitor
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1 Message
Billing errors
Agent told me my mobile service wasn’t free which angered me. I told him was given free service for a year. I was charged twice so far. The A I agent even mentions seeing about free service. But, I requested my service be reconnected since I am paid up thru October 18, 2026!
XfinityTommy
Official Employee
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3.2K Messages
4 hours ago
Good morning user_l8keqj. We are happy to help investigate this billing issue with the Xfinity Mobile service. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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