BILLING ERRORS

BILLING AND CUSTOMER SERVICE

I’ve spent HOURS in chat & on the phone trying to get an explanation of why the three services discount and the paperless and auto pay discounts were deleted from my bill.  No one has been able to explain.  Though they are applying the credit, they cannot explain WHY the changes/errors occurred.  Even after issuing a credit for the current bill, I had to call AGAIN because the credit was not added back to the upcoming bills. This is the second time that Xfinity has made unexplained changes to the account (equipment removed from account for unknown reasons) that has caused me HOURS on the phone or in the chat.  After 4-5 hours on the phone last time, it turned out that the issue could only be resolved with an on-site tech who spent less than 20 minutes.   Xfinity has the worse customer service ever. The goal is to force an automated chat with no regard to the customer’s time. It’s a nightmare chatting, speaking or contacting support.  The background noise on the current call is mind boggling.   She offered me a reduced rate with a 3 year contract.  Nope.  Why would I enter into a contract with a service riddled with unexplained errors.