2 Messages
BIlling errors
I had switched my internet service to 500 Mbps for a $48.34 per month rate for two years. This change was supposed to be effective 7/24/24. Now I see that my monthly rate is $65. I had spent several hours on this forum working with Xfinity only to find out the rate is wrong. I am beyond frustrated! How do I go about getting this rectified?
EG
Expert
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107.1K Messages
3 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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3.8K Messages
3 months ago
Hello @user_xe9uqr, thanks for taking the time to reach out on our Forums. We value and appreciate you being a customer with us and for working with us on this platform. Your billing concerns are important to us and my team is here to help! We do bill one month in advance, so you could be seeing a prorated amount on your end for the current billing cycle.
We can definitely double-check everything on our end for you. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityThomasD
Official Employee
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967 Messages
3 months ago
Thanks again for spending some time with our team. Looks like we were missing a discount that was showing on the approval documentation, but we were able to get that sorted out. If you ever have questions in the future, please feel free to create a new post! Our team and community are always here to help however we can.
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