Visitor
•
1 Message
Billing ERROR
I changed my service on 8/31, and my cable package was immediately downgraded per my request and channels removed. HOWEVER, I am still being billed at the old higher rate because I "changed my plan after the bill had already gone out." If Xfinity can make the programming change immediately why can't they immediately update my account to reflect the new amount? I understand no through snail mail, but online should be no issue. Instead I am paying extra for programming I don't have so I can get a credit 6 weeks later.
XfinityRaf
Official Employee
•
1.5K Messages
1 hour ago
Good afternoon @user_uhxxnn. Our team can assist you with answering any billing questions you have. If you could send our team a direct message with your full name and full address, we can look into your bill.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0