Billing error

Hi there user_nrquya, thanks for taking the time to post here on the forums! Reading that you were hit with an extra charge is definitely concerning, and I'm glad you're reaching out. You've come to the right place, and our team would be more than happy to investigate what may have happened! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get to digging!

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

How to: Direct messaging within the forum