Visitor
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1 Message
Billing error
I changed my plan back in February and spoke to a supervisor and my new plan was $270.21 incl tax. The new bill just generated is 292.47😩
I know this has to be an error! I know it should not have increased over $20 when I just changed to a new plan. Please help fix this error. Thanks!
EG
Expert
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116.7K Messages
15 hours ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3K Messages
15 hours ago
Hi there, @user_q98d7q ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I would be just as concerned if my bill was incorrect. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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