Visitor
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1 Message
Billing Error
Elderly customer on autopay has been billed for 5 boxes despite only having 3 in her possession for the last 2-3 years. Need a corporate research request and an audit of the “ghost” equipment list.
Visitor
•
1 Message
Elderly customer on autopay has been billed for 5 boxes despite only having 3 in her possession for the last 2-3 years. Need a corporate research request and an audit of the “ghost” equipment list.
XfinityRoberto
Official Employee
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2.1K Messages
6 hours ago
Hi there and welcome to Comcast @user_jr133n. Thank you so much for brining this matter to our attention. You are in the right place and we are happy to take a look at your account equipment.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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