Billing error

I negotiated a new package about two months ago lowering my bill by approximately $20 a month. The first two bills were correct. I just got my third bill and not only is it too much it is $2 more than what i was paying before renegotiating. This happens EVERY time I get a new package. . Please fix asap.

thanks

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XfinityOrlandoM

Official Employee

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3K Messages

1 month ago

@rictom

u/Far-Dingo-7537

Thanks for reaching out to us, I'll be happy to take a deeper look at your account to make sure your billing is correct.

Get started please send me a direct message including your first and last name and complete service

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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rictom

New Poster

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3 Messages

I followed your instructions. I sent the same info as a dm. So where is my reply?

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1 month ago

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XfinitySeth

Official Employee

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807 Messages

Happy New Year rictom 👋 I appreciate you checking back in, and we are still here for you! It looks like we didn't receive another message after replying to your initial direct message, but please feel free to send us a fresh one by clicking on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. We look forward to hearing from you!

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1 month ago

0

Billing

rictom

Billing error

XfinityOrlandoM

rictom

XfinitySeth

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