Visitor
•
1 Message
Billing error
Dear xfinity/Comcast,
I am writing to formally notify you that the disconnection of my service at my residence located at [Edited: Personal information] is unlawful, given that I delivered the payment for my account by mail on the due date. The disconnection of my service [Removed information: "Not Comcast related"].
It is imperative that my service be restored immediately to avoid further legal action. I expect confirmation of the reinstatement of my service within 24 hours of receiving this notice. Failure to do so will result in me pursuing all available legal remedies to protect my rights and seek compensation for any damages incurred due to this unlawful disconnection.
Sincerely,
[Edited: Personal information]
Again
Expert
•
31K Messages
4 months ago
@User_5115
FWIW, you agreed to arbitration when you started using this service.
0
0
XfinityAmandaB
Official Employee
•
1.6K Messages
4 months ago
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
0
0