Frequent Visitor
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10 Messages
Billing error
Hello, I was overcharged on my bill last month by $20. I did a chat with an agent who said my bill would be credited for the incorrect charge and then fixed going forward. I just got the new bill, there is no credit and I'm still being charged $10 for a TV box I've never had. I've only had internet for the past 2+ years. The agent said it was a glitch. My bill should be $35 this month as the regular bill is $55 and I should have a $20 credit applied. I don't want to do another agent chat, as they were unable to resolve the issue. Please help.
XfinityKassie
Official Employee
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2.4K Messages
2 years ago
@GGlatz Good morning! Thank you for taking the time to reach out to our Community Forums Team for assistance with your billing. I would be happy to take a look into the adjustments. I know how alarming having your billing off can be. To get started, can you please send a Direct Message with your name, and service address?
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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