I need help with a billing error. I'm being charge for dvr service and additional TV for 19.95 but I don;t have an additional dvr or Tv in my home. I have contacted support 3 times, ea time they tell me they have credited the charge but I'm not seeing it reflected in my account. I'm also not receiving an email about any credit being applied like I use to. They also can't tell me why the charge happened. This was the first time I've received it.