Visitor
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3 Messages
billing error
I need help with a billing error. I'm being charge for dvr service and additional TV for 19.95 but I don;t have an additional dvr or Tv in my home. I have contacted support 3 times, ea time they tell me they have credited the charge but I'm not seeing it reflected in my account. I'm also not receiving an email about any credit being applied like I use to. They also can't tell me why the charge happened. This was the first time I've received it.
CC_Tony
Retired Employee
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1.4K Messages
4 years ago
@Matw26, did you have a box swapped out at any point? If you exchange a cable box but haven't returned the original box yet, you will see a charge for an additional cable box + DVR.
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Matw26
Visitor
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3 Messages
4 years ago
Sending dm now, thanks!
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EG
Expert
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111.7K Messages
4 years ago
Concern moved here to the proper help section.
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