Skip to main content
user_jj0v2h
1st Topic

Visitor

 • 

1 Message

Thursday, January 1st, 2026 9:02 PM

Billing error - receiving bills for previous resident

I am receiving bills for a service address that belongs to a previous resident. I need to speak to support to unlink this account from my address. I will wait for an official employee to invite me to Direct Message.

Question

 • 

Updated 

1 hour ago

7

1

0

Oldest First
Selected Oldest First
XfinityEmilyB

Official Employee

 • 

2.6K Messages

1 hour ago

 

user_jj0v2h Welcome to our community forum! Thank you for letting us know that you're receiving bills for someone else so we can correct this going forward. How are you receiving the bills? Are you getting paper bills in the mail, Email notifications about bills, or is your Xfinity profile linked with another account? You can find instructions to link and unlink multiple online profiles here if needed. 

 

0

0

forum icon

New to the Community?

Start Here