Billing Error need immediate refund

I am writing to request immediate, emergency escalation for refund ticket number, which is currently scheduled for October 18. I cannot wait until then.

On Friday, I made a manual payment of $340. On Friday , Xfinity's automated system erroneously swept an additional $597 from my Direct Express card anyway. Because frontline phone agents are giving me conflicting information and claim they can no longer see the refund amount-even though a previous agent confirmed seeing 597 dollars 

—I need a corporate administrator to pull this refund forward immediately.

This error has taken my rent money and the funds required to care for my very sick child.

My landlord has informed me that because this money was taken, my child and I will be kicked out of our home. These are federal benefit funds, and withholding them due to an Xfinity system sync delay is causing an immediate, severe emergency for my family.

Please manually push this electronic refund through today to prevent us from losing