Contributor
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58 Messages
Billing error - modified contract
Hello,
On Jan 10th, we made a change to my conract. Dropped home service and got a lower internet contract. Yet, today a autopay debit was made from my bank account for the previous higher amout. I had a chat session with a live agent and that did not help. Can some customer service agent assisit me with this billing issue?
XfinityJoe
Official Employee
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891 Messages
2 years ago
@Shankarhokie Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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Shankarhokie
Contributor
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58 Messages
1 year ago
Thanks! The matter has been resolved.
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user_w7g0tv
2 Messages
1 year ago
The exact same thing is happening to me! I signed a new 1 year contract, two days later it was cancelled by Xfinity and now they will no longer honor my original contract. You better believe if me/you or another customer cancelled the contract they would be charging us the early termination fee…
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