Visitor
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3 Messages
billing error i was told 50.09 per month with auto pay and my first bill just came and it say's 60.00 dollars
billing error i was told 50.09 per month with auto pay and my first bill just came and it say's 60.00 dollars then checking on my account i see that my account info was there but the box was not checked so i checked it but because i can't seem to find a way to speak to a live person and the bot is no help at all other than makeing you mad because you get no answers im am ready to cancel my account if this is what i have to put up with for the next 5 years
XfinityAlyssaA
Official Employee
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3K Messages
4 hours ago
Good afternoon @user_3dog1t, and thank you for reaching out on our Community Forums with your billing concerns. We appreciate your feedback and understand where your frustrations are coming from. Rest assured, our team is here to help.
To get started, may I confirm whether you are enrolled in Auto Pay using a bank account rather than a credit or debit card? Also, can you please let us know when you first started your service?
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