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user_3dog1t
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Visitor

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3 Messages

Sunday, August 23rd, 2026 8:24 PM

billing error i was told 50.09 per month with auto pay and my first bill just came and it say's 60.00 dollars

billing error  i was told 50.09 per month with auto pay and my first bill just came and it say's 60.00 dollars then checking on my account  i see that my account info was there but the box was not checked so i checked it but because i can't seem to find a way to speak to a live person and the bot is no help at all other than makeing you mad because you get no answers im am ready to cancel my account if this is what i have to put up with for the next 5 years 

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2 hours ago

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XfinityAlyssaA

Official Employee

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3K Messages

4 hours ago

Good afternoon @user_3dog1t, and thank you for reaching out on our Community Forums with your billing concerns. We appreciate your feedback and understand where your frustrations are coming from. Rest assured, our team is here to help.

To get started, may I confirm whether you are enrolled in Auto Pay using a bank account rather than a credit or debit card? Also, can you please let us know when you first started your service?

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user_3dog1t

Visitor

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3 Messages

i used a credit card as the rep (GIGI ) told me that a credit card was fine as i offered a bank account also  the service was installed on 08/14/2026

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3 hours ago

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XfinityAlyssaA

Official Employee

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3K Messages

I apologize for any miscommunication or misinformation @user_3dog1t. The Auto Pay and Paperless Billing discount does require enrollment in Auto Pay using a checking account rather than a credit or debit card.
 
For more information regarding the discount requirements, please review the following article: https://www.xfinity.com/support/articles/automatic-payment-paperless-billing. 
 
If you'd like to update your Auto Pay payment method to a checking account, you can follow the steps outlined here: https://www.xfinity.com/support/articles/setting-up-auto-payments.
 
Please let us know if you have any questions about the process. We're happy to help clarify any concerns and review your account further if needed.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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3 hours ago

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user_3dog1t

Visitor

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3 Messages

so your people made the mistake and i'm paying for it  who do i contact to cancel my account and also my phones 

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2 hours ago

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XfinityVianney

Official Employee

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2.8K Messages

 

user_3dog1t, I'm sorry to hear you wish to cancel. I ask that you reach out privately so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 hours ago

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