Visitor
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3 Messages
Billing error - essentials
I’m posting on behalf of my mother, an Xfinity customer (account ending in 4308), regarding a billing error.
On 7/8/2026, a rep in the Account Terminations department processed a live switch to Internet Essentials under order #1002125454722092, confirming a rate of $130/month with her existing cable package retained (including channel 847). Her most recent bill charged $246.79 instead of the confirmed $130.
Can someone from the Digital Care Team look into why order #1002125454722092 didn’t apply to this billing cycle, and correct the charge to the confirmed $130/month rate?
Happy to provide additional account verification via DM. Thank you.
XfinityDena
Official Employee
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4.5K Messages
2 hours ago
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon @Qspawn !
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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Qspawn
Visitor
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3 Messages
38 minutes ago
Understood - you said ‘send me a message’
(edited)
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