Billing Error and Fraudulent Sales Tactics

Hi,

I have two ongoing issues with my Xfinity account:

Modem Rental Charges – I returned my modem over a year ago but was still billed $15/month. I was only offered a $30 credit, but I should be refunded for the full year ($180).
False Package Offer – A rep promised me a deal to lower my bill by $90/month with an iPad included. After I signed the iPad contract, they said they couldn’t process the internet/TV part. Instead of lowering, my bill went up $40/month.

I want:

The iPad order canceled and the $58 fee refunded.
A full credit for the modem charges.
Either the promised discount honored or a fair monthly credit.

I’ve already submitted a formal complaint but posting here for visibility.

Thanks,

CAW

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user_ie8ts9

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1 Message

1 day ago

Yeah, Good luck with that. I have been trying for years for them to fix their errors. Only get the run around, no help.

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Greetings, @user_ie8ts9! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you've been having similar issues with billing errors on your account, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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18 hours ago

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EG

Expert

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113.4K Messages

21 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityChristy

Official Employee

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2.3K Messages

21 hours ago

user_dbxq0e Hello and thank you for reaching out via our Xfinity Community Forums. I am so sorry to hear about the ongoing issues with your account and the frustration this has caused. I completely understand your desire to get these issues resolved, especially when they involve incorrect charges and offers that have not been completed.

I would be happy to review your account and the status of where things are at. Please send us a direct message with the following information, so I can look into this for you:

Your full name
The service address
Your ticket number (if you have it)

Once I have these details, I will do everything I can to get this sorted out for you.

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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user_dbxq0e

Billing Error and Fraudulent Sales Tactics

user_ie8ts9

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EG

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