Billing [Edited: Profanity]

I was wrongly charged $183.36 for an "early device payment" on Feb 4. Support assured me multiple times it wouldn’t be taken, but it was. This caused my home insurance payment to fail, leading to late fees. After days of back-and-forth, I finally got the refund on Feb 24, but now that refunded amount has been sent to collections, and my bill has increased to $214 instead of my usual $176-$180.

No one has been able to fix this. The store told me to contact collections, but this was Xfinity’s mistake, not mine. I need this resolved ASAP.

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XfinityAmandaB

Official Employee

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2K Messages

14 days ago

user_c4a379 Thank you so much for your post for help with your billing concerns. It sounds like you may have more than one issue going on. We can help with your billing for your non-mobile services and help look into your mobile collection concern. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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user_c4a379

Visitor

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3 Messages

Still no one has reached out or gotten back to me. BBB is helping me legally file claim against Xfinity.

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15 hours ago

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XfinityAlfonso

Official Employee

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1.5K Messages

Hello user_c4a379 thank yo for following up. Our team here on Forums is still available to assist, and if you have already filed a regulatory complaint, we'd appreciate hearing from you 1-1 so we can ensure that complaint is handled by the proper corporate entity.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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9 hours ago

Billing

user_c4a379

Billing [Edited: Profanity]

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XfinityAmandaB

user_c4a379

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