Visitor
•
18 Messages
Billing!!! [Edit]
I am just about feed up. You all messed up cancelling my old address service. I spoke with a representative several times since I moved in June. The last was on 9/9/25 where the balance of $355.77 was supposedly waived. Well, I just got a bill for $4.11 remaining. I am begging you to clear this balance please. My account is [Edited: "Personal Information"]. it is for an OLD ADDRESS of [Edited: "Personal Information"].
I am not going to pay the $4.11 as this was erroneous charges due to Xfinity not disconnecting my service as of June 2025 even thought I was told it was indeed disconnected.
DO NOT TOUCH THE CURRENT SERVICE at [Edited: "Personal Information"].
Please advise ASAP.
[Edited: "Personal Information"]
EG
Expert
•
114.3K Messages
1 day ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityChristy
Official Employee
•
2.5K Messages
1 day ago
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
XfinityChristy
Official Employee
•
2.5K Messages
1 day ago
Thanks again for reaching out via our Community Forums @user_frtcb9. The link to your last statement showing the billing concern on your old account was addressed last month has been sent. Please let us know if you have any other question or concerns regarding your closed account. We're here for you, and our team of Xfinity experts is always ready to help. Another fantastic tool at your fingertips is the Xfinity app. It’s perfect for troubleshooting and checking your bill. —all in one place! If you haven’t downloaded it yet, here’s a link: https://comca.st/2zsiyBf. I hope your day is awesome and your week even better! 😊
0
0