Billing DOUBLED without explanation

My billing LITERALLY DOUBLED with NO EXPLANATION, increasing from $55.00 to $110.00 per month. When I signed up, my rate was NOT described as some introductory discount rate, but the STANDARD RATE.

What is the possible justification for this? Totally unacceptable. I see COMCAST / XFINITY is determined to keep up their reputation for TERRIBLE customer service.

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XfinityAmira

Official Employee

•

4.8K Messages

8 months ago

Hi DC_9857! Thanks for visiting our Xfinity Forum regarding this billing concern. We value you being a customer with us, and my team is here to support you. We would be more than happy to further look into this billing increase for you, as well as review available plans that better fit your billing needs. Please send us a Direct Message. Here are the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Billing

DC_9857

Billing DOUBLED without explanation

XfinityAmira

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