Visitor
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2 Messages
Billing dispute
I am getting billed for January when I have already cancelled my service (canceled today 12/29/2025). I was at the store and was told that I was “good to go”. I have also returned my equipment.
Why do I have a bill for January when the service is canceled?
additionally, I do not have access to the account to change auto-pay.
EG
Expert
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115.1K Messages
5 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChristy
Official Employee
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2.6K Messages
5 hours ago
Great questions @user_12cm50, I can certainly understand the concern here. It’s never a great feeling to see a bill for a month you don't plan on using, especially when you’ve already taken the time to visit the store and return your equipment. I want to make sure we get this cleared up so you can have total peace of mind that the account is closed. Because our billing system generates statements about three weeks in advance, your January bill likely "printed" before your cancellation was finalized yesterday. However, I want to take a closer look at your specific account to ensure the auto-pay is disabled and that you won't be overcharged. I’m committed to getting this sorted out for you. To protect your privacy while we review these details, please send our team a Direct Message with:
Your full name
The service address
The name on the account (if different)
Once I have those details, I'll dive in and make sure everything is exactly where it should be.
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