Billing dispute

user_1o1eei, Hi there! Thanks for reaching out. I never like experiencing sudden bill increases, so I can relate to the inconvenience that this has caused you. You've come to the right place. We are a team of billing experts who specialize in resolving concerns such as this over social media. So we can further assist and ensure we review the correct account, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.