Thank you very much for reaching out to us here @user_y3hx1e. The best option to escalate any issue like that would be to contact our customer security team at the https://internetsecurity.xfinity.com/help/report-abuse site and report that denied credit message, they would be able to research that further.
XfinityJohnG
Official Employee
•
1.2K Messages
9 days ago
Thank you very much for reaching out to us here @user_y3hx1e. The best option to escalate any issue like that would be to contact our customer security team at the https://internetsecurity.xfinity.com/help/report-abuse site and report that denied credit message, they would be able to research that further.
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