Visitor

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1 Message

Thursday, November 27th, 2025 7:26 PM

Billing Dispute: Unwanted mobile line added to account

I am posting this to request assistance. A mobile line was added to my account without my consent under the guise of a 'free bundle'. I need to dispute this immediately. Please open a direct message with me.

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Official Employee

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2.5K Messages

1 day ago

 

user_bgpeg9 Welcome to our community forum and thank you for letting us know about the mobile line that was added to your account. I would be reaching out for support as well if I was in your shoes. You've reached a team of experts and we'll stick with you here every step of the way until we find the best possible resolution. 
 
Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and help. 

 

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