Visitor
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2 Messages
Billing Dispute: Incorrect Charges for Mobile Line — $35 Promo Not Honored
Hi Xfinity Support,
I need assistance with a billing issue related to the promotional plan I signed up for.
When I first started my Xfinity service, I was offered a deal for $35/month that included high-speed Internet and one Xfinity Mobile line at no extra cost. This was clearly explained as a locked-in promotional rate.
However, despite that agreement, I have repeatedly been charged:
- $35 for Internet
- $35 for the mobile line
Totaling $70/month, instead of the promised $35 total.
I have previously disputed these charges through Xfinity’s support channels and I was issued credits. The issue has now returned, and I need it corrected again.
XfinityAdrienne
Official Employee
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1.7K Messages
11 hours ago
Hey there, @user_4wktq2! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with getting the billing straightened out. I would be more than happy to dive into the account and go over everything together. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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