3 Messages
Billing Dispute [Edited]
On 3/17/2024, I returned all the Comcast/ Xfinity equipment to the store on Randall Road in Algonquin upon going into escrow on the sale of my late sisters house.
No one had been in the house since her death in September 2022.
I had to keep the equipment in order to have WiFi for the security system while the home was on the market. I closed the account and asked for the auto pay be stopped by Xfinity/ Comcast as I provided a forwarding address to the associate in the store.
On April 8, 2024, I showed an auto pay show up.on my late sister's BMO bank account.
I called Xfinity to dispute the charge which I was told was for Netflix? I spoke Lisa at Xfinity who said I would have to add my name to the now closed account first to dispute the charge?
Lisa opened Ticket#[Edited: "Personal information"] and sent a link to me so I could download on the link :
Death certificate
Obituary
My drivers license
All of which I downloaded asap.
I waited a few days and called today(4/23) at 7:30 a.m. to follow up with the receipt of my documents and what is the next step on my Ticket#[Edited: "Personal information"]. When after 40 minutes of holding, I was connected to Che who advised me that my documents were received and my Ticket was closed? She than said I had to talk to Netflix directly and passed my call to them. They told me I had to talk to Xfinity to dispute the Netflix charges because they were made thru Xfinity. I tried 3 more times to get a human at Xfinity who was in the US and could speak English. I finally got Gary at Xfinity who told me that Lisa was wrong to advise me that I could dispute a charge after the account had been closed so I literally had been " jumping thru hoops for no good reason!". Gary opened a new Ticket # [Edited: "Personal information"], and submitted it to management only for them to decline my requested refund?
My sister's auto payments for 20 months of Netflix when there was no TV, No occupants of the home.
I am disputing this for my dead sister as her trustee and Xfinity/Comcast/Netflix are declining a credit?
I spent from 7:30am to 10:30 am and got nowhere except aggravated by the lack of decent, knowledgeable, credible information.
Xfinity is absolutely pathetic!!!
XfinityBradM
Official Employee
•
915 Messages
1 year ago
@user_553mf3 I am sorry to read about your loss. Thank you for taking the time to make a post asking for assistance. Our team can definitely assist with reviewing the account, issuing the appropriate adjustments, and ensuring the account is closed properly. If you could please send me a DM with your first and last name along with your late sister's first and last name along with the account's full-service address, we can get started.
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