Billing Dispute — Device Payment Plan Discrepancy (Account [Edited])

Hi, hoping the Digital Care team can help with a billing dispute.

I've had ongoing signal/coverage issues on my line that haven't been resolved despite calling support and visiting a store in person. I need to switch providers and want to pay off my device balance in full.

My signed Payment Schedule Rider (Agreement #0a71270c-9fac-4bd4-83af-9a379b221931) states "Amount of Monthly Payments: $8.33." But the same agreement lists Total of Payments as $599.99 over 24 months — which doesn't match ($8.33 × 24 = $199.92, not $599.99). I was quoted a payoff based on $599.99, not the $8.33 I actually signed for.

Can someone review this and provide a corrected payoff in writing based on the terms I signed?

Happy to share account details as needed.

Thanks.

[Title Edited: "Personal Information"]

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XfinityDilary

Official Employee

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3.8K Messages

4 days ago

Thanks for posting on our community forums, user_7x1thk. We'd be happy to review the device balance with you. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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Billing

user_7x1thk

Billing Dispute — Device Payment Plan Discrepancy (Account [Edited])

XfinityDilary

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