Visitor
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1 Message
Billing Dispute - Bulk / MDU Account Equipment Charge
Hello, I am a former resident in a bulk-service community where Xfinity equipment is built into the unit. I just received an unreturned property bill. Can an official employee reach out so I can send a Direct Message to get this corrected? Thanks.
XfinityJeffB
Official Employee
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519 Messages
15 days ago
Hello, I will be happy to take a look at your account and assist.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…
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