Billing Dispute and Request for Rate Correction

Dear Xfinity Billing and Customer Retention Team,

I am writing to formally dispute a recent increase in my monthly internet service charge and to request an immediate review of my account.

Until recently, my monthly bill was $88.88, which is the rate I agreed to and paid consistently. Without any prior notice or clear communication, my bill increased to $110.88 per month. This increase was unexpected and financially impactful.

Because no advance notice was provided regarding this rate increase, I am requesting that:

1. Any charges in excess of $88.88 be credited or adjusted back retroactively, and
2. My ongoing monthly rate be returned to $88.88, or ideally reduced further if any loyalty or retention promotions are available.

I want to be clear that $110.88 is not an affordable or sustainable rate for my household. While I have been satisfied with the service overall and would prefer to remain a customer, I cannot justify continuing service at this price—particularly given the lack of advance notification.

If the original rate cannot be restored or improved, I will unfortunately need to explore other providers who are offering comparable service at significantly lower rates. I am hopeful this issue can be resolved without taking that step.

Please escalate this request to a customer retention or loyalty specialist, as I am specifically seeking a long-term, stable rate that reflects my tenure as a customer.

Thank you for your prompt attention to this matter. I look forward to a resolution.

Sincerely,
Kurt